Refund policy

RETURN POLICY

For your convenience, we offer our customers the option to return eligible products within 14 days of purchase.

  • All sales are final except for items purchased at full price. Returns of unopened and unused items will be honored up to 14 days from when the product was received. 
    • If any package seals are broken the product will be deemed as used and thus cannot be returned. 
  • Your return request must be submitted within 14 days of receiving your order or we cannot offer you store-credit. We recommend carefully reviewing your order prior to finalizing your purchase.
  • Upon return, 86 West will only issue store credit or exchange. Store credit will be issued in the amount paid excluding shipping costs - and refunds will not be accepted (exclusions only for products purchased at full price)
  • Sale items are not eligible for a refund. Sale items include any orders purchased at a discount including items bought with promotional codes or coupon codes. All orders that have any codes applied will be considered as final sale.
  • Orders with a promotional code applied either given by our newsletter email, newsletter popup, ambassadors programs or any of our promotional platforms are considered sale items - any orders using these codes will be valid for ONLY for store-credit or exchange (no refunds). We will not issue a refund for any items that have a discount applied to the order.

 

LOST PACKAGES

  • Once the package has left our facility - we are not responsible for any lost or stolen goods.
  • If your package has been lost or stolen, we recommend opening a claim with the shipping company.
  • There will be no refunds or replacements sent out until the investigation has been concluded.

 

RETURN PROCESS

  • Orders may be returned using any shipping method of your choice at your expense, you will be responsible for paying for your own shipping costs to have the items sent back - orders must be returned within 14 days of receiving your order.
  • All products shipped back must be unopened and unused. If any package seals are broken the product will be deemed as used and thus cannot be returned - to expedite the return process please ship the item(s) back with the original packing slip invoice.
  • Any returned items will be inspected by our returns department to see if it is qualified for a return - damaged, opened, or used products with damaged seals will be sent back to customer. 
  • Please allow up to 7-10 business days for our returns department to review and inspect the items that are sent back.
  • For any items approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment in 21 business days.

 

ORDER CANCELLATIONS

  • For cancellations - we must receive an email (info86west@gambers.us) within 24 hours from the time of purchase, to be approved of a cancellation. If we do not receive an email within 24 hours, we will not be able to cancel the order.